Frequently Asked Questions
Headline Got questions? We’ve got answers.
Sub-headline Everything you need to know about running professional raffles, ticket sales, and online auctions on Fundraising.org.za.
General Questions
Q: What is Fundraising.org.za? A: Fundraising.org.za provides schools, PTAs, NPOs, and community organisations with a permanent branded subdomain (e.g. yourschool.fundraising.org.za) as a professional online hub for raffles, event ticket sales, and online auctions. We handle the technical setup so you can focus on raising funds.
Q: Who is this service for? A: It’s perfect for schools (public, independent, and no-fee), PTAs, NPOs, NGOs, sports clubs, alumni groups, and community organisations that regularly run fundraisers.
Pricing & Fees
Q: How much does it cost to get started? A: The once-off setup fee is R995. This includes creation of your permanent branded subdomain and the full setup and launch of your first fundraiser (raffle, ticket sale, or online auction).
Q: What are the costs for additional campaigns? A: Each additional raffle, ticket sale, or online auction costs R495 to set up and launch.
Q: Is there an annual subscription or maintenance fee? A: No. There is no mandatory annual fee. You only pay when you run a campaign.
Q: What is the reactivation fee and when does it apply? A: If your subdomain has had no campaigns launched for a full calendar year, a one-time reactivation fee of R395 applies before you can launch a new campaign. This small fee helps us keep your dedicated subdomain maintained and ready for when you need it again. We will send you a friendly reminder before it becomes due.
Q: Do you charge a percentage of the money we raise? A: No. You keep 100% of all funds raised. The only deductions are standard payment gateway fees (e.g. from PayFast, Ozow, or Yoco).
Q: Can I run very small campaigns? A: Yes. Our pricing is the same whether you run a small class raffle or a larger school-wide event.
How It Works
Q: How long does it take to get started? A: After you pay the R995 setup fee, we create your subdomain and usually launch your first campaign within 24–48 hours of receiving your completed form.
Q: What do I need to provide? A: Just fill in our simple online form with basic details: campaign name, description, prizes or event info, ticket prices, dates, and any photos you want to use. We handle the rest.
Q: Can I customise the look of my page? A: Yes. You can provide your school/NPO logo, colours, and branding. We will incorporate them into your campaigns.
Q: How do supporters pay? A: We support popular South African payment methods including Instant EFT, credit/debit cards, SnapScan, Ozow, and more. The process is quick and mobile-friendly.
Q: What happens after a campaign ends? A: You will receive a report with funds raised, tickets sold, and an export of consented supporter contacts (email/phone/WhatsApp) for future remarketing.
Supporter List & Remarketing
Q: How does the supporter list building work? A: During ticket purchase or bidding, supporters can optionally join your email or WhatsApp list with clear consent. Every campaign adds warm contacts to your own database, making future campaigns easier and more effective.
Q: Can I export the supporter list? A: Yes. After each campaign you’ll receive a CSV export of consented contacts, ready to use for remarketing, newsletters, or future appeals (while remaining POPIA compliant).
Compliance & Legal
Q: Is the platform POPIA compliant? A: Yes. We include clear consent checkboxes and easy data export/deletion options to help you meet South African data protection requirements.
Q: What about National Lotteries Commission (NLC) rules? A: Small incidental raffles at school events usually have lighter requirements. For larger society lotteries, we provide basic guidance and a checklist in the submission form. We recommend checking current NLC or WCED circulars for your specific case.
Q: Are there any restrictions on prizes or ticket prices? A: We follow general best practices and legal guidelines. Cash prizes may have restrictions in certain cases. Our team will flag anything that needs attention during the review process.
Support & Operations
Q: Do you offer support? A: Yes. You can reach us via WhatsApp or email. We provide local, friendly support throughout the process.
Q: What if I need a campaign launched urgently? A: Priority/same-day launches may be available as a premium add-on in the future. Contact us for current options.
Q: What happens if I change my mind after paying? A: We offer a 7-day refund policy on the setup fee if no work has started on your campaign. Please contact us promptly.
Q: Can I cancel my subdomain? A: Yes. You can request removal of your subdomain at any time. Any remaining campaign data will be handled according to POPIA rules.
Still Have Questions?
Can’t find the answer you’re looking for? We’re happy to help!
Contact Options
- WhatsApp: [Your WhatsApp number]
- Email: [Your email address]
CTA Button Get Started – Pay R995 Now (Includes your permanent subdomain + first campaign)